MSG / Bite 007 Today · Archive

Bite 007 · Mon 10 Aug 2026

Your customers already wrote your best copy

The highest-converting headlines are usually found, not written — lifted from reviews, support tickets, and sales calls where customers describe their problem in their own words. Your job is curation: spot the phrase that makes other customers say “that’s exactly it”.

Voice of customer

Why it matters

Copy that mirrors the customer's own words converts because it removes translation — the reader recognises themselves instead of decoding marketing language.

Try this week

Spend 20 minutes in reviews, support chats, or sales-call notes. Collect five verbatim phrases customers use to describe their problem, and use the strongest one as a headline this week — unedited.

Sources

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